Legal

Terms of Service

Effective date: September 7, 2026
Last updated: September 7, 2026

These Terms of Service (“Terms”) govern your use of parceljobs.com, our local service websites hosted under it, and the services provided by Parcel Jobs LLC (“Parcel”, “we”, “us”). By using any of our websites, submitting a request through our websites or advertisements, or signing up for Parcel as a contractor or business, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

1. What we do

Parcel Jobs LLC connects homeowners who need home-service work with independent contractors. We advertise in local markets under names such as Hometown Concrete Services and the local marketing names on our service websites (for example “Cape Coral Concrete”), collect project requests, contact each homeowner to confirm the details, and assign the job to an independent contractor or business that serves that area. For contractors and businesses, we provide the Parcel service described in section 4.

We do not perform construction or home-service work. We are not a contractor, we do not employ contractors, and we do not supervise, direct, or control the work any contractor performs. The local marketing names on our websites are names used by Parcel Jobs LLC, not the legal names of the contractors who perform the work.

2. For homeowners

The service is free to you. We do not charge homeowners any fee for submitting a request or for being connected with a contractor.

We will share your information with the contractor assigned to your job. When you submit a request, you are asking us to arrange for a contractor to carry out your project. We share your name, phone number, email, service address, and a description of the work you requested with the contractor assigned to you, so they can contact you directly and schedule the work. This is described in full in our Privacy Policy.

Contractors are independent businesses. We do not employ, supervise, guarantee, insure, bond, or warrant any contractor. We make no representation about a contractor’s licensing, qualifications, insurance, workmanship, pricing, or conduct. Any statement on our websites that a contractor is licensed or insured reflects what the contractor has told us; you should verify it yourself. Any agreement you enter into for work is solely between you and that contractor.

You are responsible for your own due diligence. Before hiring anyone, verify their license and insurance, get a written estimate, and satisfy yourself that they are appropriate for your project. Referral by Parcel is not an endorsement or recommendation.

You are under no obligation. Being referred to a contractor does not obligate you to hire them or to proceed with any work.

Disputes about work are between you and the contractor. Parcel is not a party to any contract for construction work and is not responsible for the quality, timeliness, cost, safety, or outcome of work performed.

Website content is general. Pricing guidance, timelines, and FAQ content on our local service websites describe typical projects and are not a quote. Photographs may be representative or stock images. See the disclaimer page on each local service website.

3. For contractors: job assignments

Subscription. Contractors in our network receive job assignments in an agreed service area in exchange for a recurring subscription fee, at the rate and interval set out in your service agreement with us.

Job assignments are provided as-is. We qualify each homeowner request before assigning it, but we do not guarantee that any customer will answer, respond, be reachable, remain interested, accept an estimate, or result in work or revenue. We do not guarantee any minimum number of assignments, any conversion rate, or any return on your subscription. Subscription fees are for participation in the network and the assignments it provides, not for outcomes.

Exclusivity. Any exclusivity in a given market applies only if stated expressly in your service agreement. Absent such a statement, we may assign jobs in your market to other contractors in our network.

Your obligations. You represent that you hold all licenses, permits, registrations, and insurance required to perform the work you accept, and that you will comply with all applicable laws. You are solely responsible for your dealings with homeowners referred to you, including your contracts, pricing, workmanship, warranties, and conduct.

Use of homeowner information. Information we share with you about a homeowner may be used only to contact that homeowner about their project request. You may not resell, redistribute, or add it to marketing lists, and you must handle it in accordance with applicable law, including the Telephone Consumer Protection Act and state telemarketing laws.

Payment and cancellation. Fees are due as set out in your service agreement. Either party may end the arrangement in accordance with that agreement. Fees already paid for a completed billing period are not refundable except where required by law.

Suspension. We may suspend or terminate job assignments, with or without notice, if fees are unpaid, if you fail to maintain required licensing or insurance, or if we receive credible reports of misconduct.

4. For contractors: the Parcel subscription

What Parcel provides. Parcel is a subscription service for contractors and home-service businesses. Depending on your plan and service agreement, Parcel runs local advertising on your behalf, contacts and qualifies inbound homeowner requests (including with automated, AI-assisted calls and texts), and hands qualified requests to you. Where your service agreement says a market (“parcel”) is exclusive to you, we will not sell that same market and trade to another Parcel customer for the term stated.

Fees and billing. Fees, billing cadence, term, renewal, and cancellation are as set out in your service agreement. Unless it says otherwise, subscriptions renew automatically at the end of each billing period until cancelled, and fees for a billing period that has begun are not refundable.

No guarantee of results. Advertising performance and homeowner demand vary. We do not guarantee any number of leads, calls, appointments, jobs, or revenue, and we do not guarantee any return on what you pay us. Figures shown on our website or in sales materials are illustrative unless your service agreement states otherwise.

AI-assisted contact on your behalf. You acknowledge that Parcel may contact homeowners who have submitted requests using automated and AI-assisted calling and messaging, and that Parcel may identify itself as calling on your behalf. Parcel obtains consent from homeowners who submit requests through our websites. If you supply Parcel with phone numbers or contacts of your own, you represent that you have all consents required by law for Parcel to contact them in the manner you request, and you are responsible for that compliance.

Your account. You are responsible for keeping your login credentials confidential and for activity under your account. You must give us accurate business, contact, and billing information and keep it current.

Data. You own the information about your business that you give us. We may use aggregated or de-identified data about how the service performs to operate and improve it.

5. SMS and text messaging

By providing your phone number and checking the consent box on one of our forms, you agree that Parcel Jobs LLC and, where applicable, the contractor matched to your project may contact you at that number, including by automated text message and phone call, regarding your project request or your account.

Consent is not a condition of purchase. You are not required to agree to receive text messages in order to use our service or to be referred to a contractor; you may instead call us at 737-257-4286.

What we send. Homeowners may receive a message confirming that we received their request and that a team member will call, and a message introducing the assigned contractor. Contractors receive messages containing the details of jobs assigned to them, market availability updates, and account-related messages.

Message frequency. Message frequency varies and depends on your activity. We do not send recurring marketing or promotional text messages.

Cost. Message and data rates may apply, depending on your mobile plan and carrier. Parcel does not charge you for these messages.

How to stop. Reply STOP to any message to opt out of further text messages. You will receive one confirmation message, and no further texts. Reply HELP for assistance, or contact us at 737-257-4286 or contact@parceljobs.com. Opting out of text messages does not remove you from our records and does not prevent us from calling you about a request you submitted.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Eligibility. You must be at least 18 years old and the subscriber or authorized user of the phone number you provide.

6. Electronic communications

By using our websites or services you consent to receive communications from us electronically, including by email, text message, phone, and notices posted on our websites, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. Checking a box, clicking a button, or typing your name on one of our forms is your electronic signature. You may withdraw this consent by contacting us, but doing so may mean we can no longer provide the service to you.

7. Acceptable use

You agree not to use the service to submit false, fraudulent, or misleading information; to submit another person’s contact details without their permission; to interfere with or disrupt the service; to scrape, probe, or attack our websites or forms; or to use the service for any unlawful purpose.

We may refuse, remove, or decline to refer any request, and may suspend or terminate access to our websites, at our discretion.

8. Intellectual property

The parceljobs.com website, our local service websites, our names, logos, and content are the property of Parcel Jobs LLC or its licensors and may not be copied or used without our written permission. You may view and print pages for your own personal, non-commercial use.

9. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that any job assignment or lead will meet your expectations.

10. Limitation of liability

To the fullest extent permitted by law, Parcel Jobs LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or relating to the service — including any dealings between a homeowner and a contractor.

To the fullest extent permitted by law, our total liability for any claim relating to the service will not exceed the greater of (a) the amount you paid us in the three months before the claim arose, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Parcel Jobs LLC and its officers, members, and employees from any claim, demand, loss, or expense, including reasonable attorneys’ fees, arising out of your use of the service, your breach of these Terms, or — if you are a contractor — your work for, dealings with, or communications with any homeowner referred to you, including any contact you make using numbers or information you supplied to us.

12. Dispute resolution and binding arbitration

Talk to us first. If you have a dispute with us, email contact@parceljobs.com with a description of the dispute and what you would like us to do. We will do the same if we have a dispute with you. Both sides agree to try in good faith to resolve the dispute informally for 30 days before starting arbitration.

Binding arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, our websites, or the service — including whether this section applies — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for consumers) or Commercial Arbitration Rules (for businesses), as applicable, and the Federal Arbitration Act. The arbitrator may award the same relief a court could award to you individually. Arbitration will take place in Harris County, Texas, or by video or telephone if you prefer, and for consumers AAA’s consumer fee schedule will apply. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and Parcel agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. If this class-action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) must be brought in court, and the rest of this section still applies.

Exceptions. Either side may bring an individual claim in small-claims court if it qualifies, and either side may seek injunctive relief in court to protect intellectual property or to stop unauthorized use of the service.

30-day opt-out. You may opt out of this arbitration agreement by emailing contact@parceljobs.com with the subject line “Arbitration opt-out”, your name, and the phone number or email you used with us, within 30 days of the date you first accept these Terms. Opting out does not affect any other part of these Terms.

Jury waiver. If for any reason a claim proceeds in court rather than arbitration, you and Parcel each waive any right to a jury trial to the extent permitted by law.

13. Governing law

These Terms are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules. Subject to section 12, any dispute that is not subject to arbitration will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the jurisdiction of those courts.

14. Changes to these Terms

We may update these Terms. The “Last updated” date above reflects the most recent change, and material changes will be posted on this page. For Parcel subscribers, we will also give notice by email or in your account before a material change takes effect. Continuing to use the service after a change means you accept the updated Terms; if you do not agree, stop using the service.

15. General terms

Entire agreement and precedence. These Terms, together with our Privacy Policy and, for contractors and businesses, your signed service agreement with us, are the entire agreement between you and Parcel about the service. If a signed service agreement conflicts with these Terms, the service agreement controls for that customer.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Force majeure. Neither side is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party providers, carrier failures, and natural disasters.

Copyright complaints. If you believe content on our websites infringes your copyright, send a notice to the contact below with the information required by 17 U.S.C. §512(c)(3).

16. Contact us

Parcel Jobs LLC
10147 Hammerly Blvd, Houston, TX 77080
contact@parceljobs.com
737-257-4286